How can we help?

Got Questions? Want to know about a certain product, or need help with your order? Just want to reach out and know that other parents are here for you?

We’ve got your back (and we’ll wrap it in cozy fleece)! 

Shipping speeds and prices depend on your address. Please checkout to see options in your location. At this time we only ship to the United States. Find our full shipping policy here.

We have hassle free returns and exchanges. Simply send us the unused item you wish to return with the tags attached and we will issue you a refund. Find our full return policy here.

Please reach out to or login to your account to see your order information.

All of our clothing and baby products are designed in Seattle, Washington by our inhouse team at Cuddle Club. We globally source our fabrics with the majority of our manufacturing done in China. 

At Cuddle Club, we are committed to 100% customer satisfaction. Please let us know if your product doesn’t meet your standards or put a smile on your face. We offer an unconditional, no-questions-asked, money-back guarantee. Please contact for support. 

Occasionally USPS will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!

If you don’t have any luck there and you still haven't received your package after 48 hours of it being marked as "delivered", we’ll be happy to look into shipping you a replacement order. Just contact us at, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status.

Sorry about that! If we sent you an incorrect item in your order, contact us at and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

Still have questions?

We're here for you! Please reach out with the below form.